Return & Refunds Policy

Our promise

We want you to love your 137 piece. Because every item is made to order specifically for you, here’s exactly what to expect:

Damaged, defective, or wrong item — we’ve got you

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at contact137inc@gmail.com with your order number and a photo of the issue. We’ll make it right with a free replacement or a full refund — your choice. You will never pay return shipping when the mistake is ours.

Change of mind

If you change your mind, you may return unused items in their original condition within 14 days of delivery for a refund. Return shipping is the customer’s responsibility — we’ll provide the return instructions when you contact us. To start a return, email contact137inc@gmail.com with your order number.

How refunds work

Approved refunds are issued to your original payment method within 5–10 business days. You’ll receive an email confirmation once your refund is processed.

Final sale items

Gift cards and items marked “final sale” can’t be returned.

How to start a return or report an issue

Email contact137inc@gmail.com with your order number and a brief description. We typically reply within 1–2 business days with next steps.