Return & Refunds Policy is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind. Custom orders with cannot be accepted back for a return.

However, in case of a damaged product or a manufacturing error, 137online offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with our team you must contact and provide a clear photo showing the entire image in one frame showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

When returning an item you must contact to obtain a Return Authorization (RAN) number. When approved, you will receive an email with your Return Authorization Number along with shipping and packaging instructions. We are not responsible for any items lost, stolen, or damaged in transit. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 7 business days for your credit to be processed after the item(s) have been received.

Please note that 137 will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. return policy lasts for 14 days, and if the item is unused, in the same condition as it was received, and in the original packaging, it is eligible for a refund or exchange. However, returns and exchanges are not supported if the customer ordered the wrong size, color, or changed their mind. offers a free replacement or refund if you contact within 14 days of product delivery

Refunds are issued to your original method of payment's account balance. You can withdraw this amount to transfer it back to the original payment method.